Extended Hours

Please note that we have extended hours access on a Wednesday evening from 6.30pm to 8pm.

Changes to repeat prescribing

Please see communication from the CCG:


The majority of our appointments need to be pre-booked and this can be done up to two weeks in advance.

Appointments can be made in the following ways:


Our practice offers online appointment booking; you can make an appointment with a GP of your choice at a time that is convenient to you. This service is available 24hours a days, 365 days of the year. In order to make use of this facility, you must be registered as a patient and you will receive a unique username and password.

Routine appointments are available up to 6 weeks in advance and can either be booked in person at the reception desk or by telephone by calling 0116 2943100.

Engage Consult

You can now also access our clinical and admin team for any non-urgent medical or administrative problems through our online consultation service called Engage Consult. We will respond to your E Consult by the end of the next working day or sooner.

You can also access 24/7 NHS self-care advice through the Engage Consult Portal. Simply click on the banner on the homepage.

If you request a repeat prescription, please register with Patient Online Service or the NHS app on your smart phone. Please stay online to speak to a member of our patient services team

Minor Illness Clinic

The Minor Illness Clinic has replaced the Sit & Wait Clinic. The key benefits to you, the patient, are:

  • Reduced waiting time.
  • More flexibility with pre-bookable on the day appointments available in both the morning & afternoon.
  • The new Minor Illness clinic will be run by Clinical Practitioners with specialist knowledge in key Minor Illnesses areas.

What time are the appointments for the Minor Illness Clinics?

Clinics will run daily, Monday to Friday.

Morning appointments - between 9.00am - 12.30pm

Afternoon appointments - between 3.00pm - 4.00pm.

How do I arrange an appointment in the new Minor Illness Clinics?

Pre-bookable appointments will be available from 8.00am on the day of the clinic. Please contact the surgery as soon as our telephone lines open on 0116 2943100 and wait to speak to a member of The Charnwood Team.

What conditions are suitable to be seen in the Minor Illness Clinics?

UPPER RESPIRATORY PROBLEMS:Cough/Cold/Sore Throat, Sinusitis, Ear Pain, Hayfever, High Temperature, Worsening Asthma/COPD.

GASTROINTESTINAL PROBLEMS:Diarrhoea & Vomiting, Constipation, Heartburn.

GYNAECOLOGICAL & URINARY PROBLEMS:Emergency Contraception Advice (including the Morning after Pill), Thrush, Urine Infections.

SKIN CONDITIONS:Eczema, Dermatitis, Fungal Infections, Impetigo and Nappy Rash.

Please note, the minor illness practitioners will not issue medication that can be bought over the counter at the local pharmacy.

Emergency Appointments

Urgent cases are reviewed by the On Call Doctor, they will either ask you to come down to the surgery immediately or arrange for you to come in later that day. Please be prepared to wait if the practice is busy on the day.

Emergency appointments telephone: 0116 2943100.

Telephone Consultation with your GP

If you need to speak to a GP about a minor problem you can telephone the surgery and request a telephone consultation with the on-call GP.

Late evening Surgery

A mixture of appointments are available every Wednesday until 20:00.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.



The musculoskeletal conditions self-management app has been developed to support patients by providing clear, accessible information about common MSK conditions, advice on how to manage an injury, along with exercise videos and links to useful websites to help with self-management. It also provides information on how to self-refer into MSK Physiotherapy and Podiatry services.

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