Extended Hours

Please note that we have extended hours access on a Wednesday evening from 6.30pm to 8pm.

Changes to repeat prescribing

Please see communication from the CCG:


We offer a mix of pre-bookable and same day appointments.

Pre-bookable appointments:

Requests for pre-bookable appointments with the nursing team, practice pharmacists, first contact physiotherapist and social prescriber can be made at any time during our opening hours.

Routine appointments such as blood pressure or diabetic foot checks are available up to 6 weeks in advance and can either be booked in person at the reception desk or by telephone by calling 0116 2943100.

Same-day appointments:

Appointments with Clinicians are booked on the same day only. Phone lines open at 8am and we ask that you call before 12midday. Any requests for appointments after this time will only be accepted if they are medically urgent.

A clinician will return your call and, if you require a face-to-face appointment, this will be booked with the most appropriate clinician on that day.

Telephone consultation with your GP: For general enquiries such as to discuss on-going care or test results with your GP, we offer pre-bookable telephone appointments with your choice of clinician (where possible).

Booking appointments Online

Our practice offers online appointment booking for smear tests and flu vaccines. 

This service is available 24/7. To make use of this facility, you must be registered for online services and you will receive a unique username and password. To register, speak to a member of the Practice team.

Engage Consult

You can now also access our clinical and admin team for any non-urgent medical or administrative problems through our online consultation service called Engage Consult. We will respond to your E Consult by the end of the next working day or sooner.

You can also access 24/7 NHS self-care advice through the Engage Consult Portal. Simply click on the banner on the homepage.

Community Pharmacist Consultation Service

If it is likely that your symptoms or condition can be resolved through a consultation with the Pharmacist rather than a GP, you will be referred to the Community Pharmacist Consultation Service. When you call Charnwood Practice to make an appointment, the Practice team will advise if a referral to the community pharmacist may be appropriate for your medical need.

This service provides reduced waiting time for patients, flexible and convenient appointments, and appropriate treatment or signposting. 

Minor Illness Clinic

The Minor Illness Clinic has replaced the Sit & Wait Clinic. The key benefits to you, the patient, are:

  • Reduced waiting time.
  • More flexibility with pre-bookable on the day appointments available in both the morning & afternoon.
  • The new Minor Illness clinic will be run by Clinical Practitioners with specialist knowledge in key Minor Illnesses areas.

How do I arrange an appointment in the new Minor Illness Clinics?

Appointments will be available to book from 8.00am on the day of the clinic. Please contact the surgery as soon as our telephone lines open on 0116 2943100 and wait to speak to a member of The Charnwood Team.

What conditions are suitable to be seen in the Minor Illness Clinics?

UPPER RESPIRATORY PROBLEMS: Cough/Cold/Sore Throat, Sinusitis, Ear Pain, Hay fever, High Temperature, Worsening Asthma/COPD.

GASTROINTESTINAL PROBLEMS: Diarrhoea & Vomiting, Constipation, Heartburn.

GYNAECOLOGICAL & URINARY PROBLEMS: Emergency Contraception Advice (including the Morning after Pill), Thrush, Urine Infections.

SKIN CONDITIONS: Eczema, Dermatitis, Fungal Infections, Impetigo and Nappy Rash.

Please note, the minor illness practitioners will not issue medication that can be bought over the counter at the local pharmacy.

Emergency Appointments

Urgent cases are reviewed by the On Call Doctor. They will either ask you to come down to the surgery immediately or arrange for you to come in later that day. Please be prepared to wait if the practice is busy on the day.

Emergency appointments telephone: 0116 2943100.

Late Evening Surgery

A mixture of appointments are available every Wednesday until 20:00.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.



The musculoskeletal conditions self-management app has been developed to support patients by providing clear, accessible information about common MSK conditions, advice on how to manage an injury, along with exercise videos and links to useful websites to help with self-management. It also provides information on how to self-refer into MSK Physiotherapy and Podiatry services.

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