As a patient, you have the right to the following: 
- Register and receive treatment regardless of your age, race or gender, providing you live within the Practice catchment area
- Consult with a Doctor within 24 hours for urgent medical problems
- Access the Out of Hours service when the Practice is closed
- Be treated with courtesy and respect
- Have illnesses, treatment, procedures and medication explained to you in a clear and concise way
- Be dealt with in a confidential manner by all members of Practice staff
- Complain, without discrimination, if there is something you are not happy about
As a patient you are responsible for the following:
- Making and keeping appointments. If you are unable to attend an appointment, you must notify the Practice
- Ordering repeat prescription and allowing 48 hours before collection (this excludes weekends and bank holidays)
- Informing the Practice if you move house, change your name or telephone number
- Treating all members of staff with the respect and courtesy you expect to receive
- Behaving in an acceptable manner and keeping children under control