Welcome to The Charnwood Practice
Patient Privacy Notice - NHS Digital
All GP Practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.
You have the choice to opt out if you wish. To opt out, you need to complete the below form and send this to your Practice. You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital
Opt-Out Form Opt-Out Form
To learn more about Patient Privacy, your rights, how we use your information, and data sharing for GPDPR, please refer to the below documents:
The Charnwood Practice - Privacy Notice for Patients
Easy Read Privacy Notice
Children's Privacy Notice
COVID-19 Privacy Notice
Data Provision Notice GPDPR
Opt-Out Decision Flow Chart
Keeping you safe at Charnwood GP Practice after July 19
Your GP practice is open, but you will notice some differences
We are still open and here for you. We are continuing to provide services, as we have done throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical need.
If you need medical advice or treatment, you can contact The Practice on 0116 294 3100. Alternatively, online consultation requests for non-urgent help can be made at any time using the Engage Consult Portal (find out more below). They will be responded to as soon as possible, usually within two working days.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.
If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt) and follow the one-way system. These measures are in place to keep staff and patients safe and help stop the spread of coronavirus.
If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
For clinical advice on minor health concerns, you can visit the local pharmacy.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice at 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
Please continue to follow the public health advice and stay safe during this pandemic.
Your GP Practice Team
Getting your COVID-19 Vaccination
All adults aged 18 or over can now get vaccinated against COVID-19. You do not need to wait to be contacted by the NHS.
If you have previously been contacted but have not yet booked your appointments, you're still eligible and can book your appointments anytime.
To get your vaccine you can:
- Book your COVID-19 vaccination appointments online for an appointment at a vaccination centre or pharmacy
- Find a walk-in COVID-19 vaccination site to get vaccinated without needing an appointment.
If you cannot book appointments online, you can call 119 free of charge. You can speak to a translator if you need to.
If you have difficulties communicating or hearing, or are a British Sign Language (BSL) user, you can use textphone 18001 119 or the NHS 119 BSL interpreter service.
Please do not call The Practice to book your vaccine unless we have contacted you directly.
Engage Consult Online Consultation Service
The Practice is exceptionally busy. To increase our ability to respond to demand, we are asking you to change the way you contact us. Please contact us via our online consultation service, Engage Consult. The Practice will respond either with a message or telephone call and advise what to do next.
You can use this service from any mobile phone, tablet or computer. You will require an email address to use this service.
This service must not be used for medical emergencies such as chest pain or severe bleeding. Please dial 999.
The Engage consult online service is very easy to use. Please click here to sign up. We ask you for your support in using this service. It will also allow our more vulnerable patients to make contact with us by telephone.
Thank you for your support
Your NHS, your way. Download the NHS App.
You can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Check your symptoms and get instant advice.
Order repeat prescriptions
View your GP medical record and more.
For more information go to www.nhs.uk/nhsapp or speak to our administration team for assistance.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and administrative staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are a great way of helping us to continue to improve the way we look after you.
Access & Parking
The building has been designed to provide suitable access for all disabled patients. If you need more information or assistance please ask at reception.
We have a car parking facility which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.
(Site updated 22/07/2021)