Extended Hours

Please note that we have extended hours access on a Wednesday evening from 6.30pm to 8pm.

Changes to repeat prescribing

Please see communication from the CCG:

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Welcome to The Charnwood Practice

Your GP practice is open,

but you will notice some differences

We are still open and here for you. We are continuing to provide services, as we have done throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical need.

If you need medical advice or treatment, you can contact The Practice on 0116 294 3100. Alternatively, online consultation requests for non-urgent help can be made at any time using the Engage Consult Portal (find out more below). They will be responded to as soon as possible, usually within two working days.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt) and follow the one-way system. These measures are in place to keep staff and patients safe and help stop the spread of coronavirus.

If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

For clinical advice on minor health concerns, you can visit the local pharmacy.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice at  If you have the NHSApp you can access NHS111 on it.  The app is available on iOS and android.

Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.

Please continue to follow the public health advice and stay safe during this pandemic.

Your GP Practice Team

COVID-19 Vaccination Programme

The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. You can get information about the COVID-19 Vaccination online at

If you are aged 30 or over, you are now eligible to receive the COVID-19 vaccine. If you have not yet been vaccinated, you can book your COVID-19 vaccine at or by calling 119. Please do not call The Practice to book your vaccine unless we have contacted you directly.

Engage Consult Online Consultation Service

E Consult

The Practice is exceptionally busy. To increase our ability to respond to demand, we are asking you to change the way you contact us.  Please contact us via our online consultation service, Engage Consult.  The Practice will respond either with a message or telephone call and advise what to do next. 

You can use this service from any mobile phone, tablet or computer.  You will require an email address to use this service. 

This service must not be used for medical emergencies such as chest pain or severe bleeding.  Please dial 999.

The Engage consult online service is very easy to use.  Please click here to sign up.  We ask you for your support in using this service. It will also allow our more vulnerable patients to make contact with us by telephone.

Thank you for your support 

Your NHS, your way. Download the NHS App. 

You can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

Check your symptoms and get instant advice.
Book appointments
Order repeat prescriptions
View your GP medical record and more.

For more information go to or speak to our administration team for assistance.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and administrative staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are a great way of helping us to continue to improve the way we look after you.

Access & Parking

The building has been designed to provide suitable access for all disabled patients. If you need more information or assistance please ask at reception.

We have a car parking facility which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.

(Site updated 04/06/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website